Feedback We are looking for ways to improve. To do that, we need to know what you think. We'd appreciate it if you would take just a few minutes to respond to the few questions we have for you. As a valued customer, how you rate our work is the most useful feedback we can get. Please help us improve. By answering these questions, you will let us know where we can improve. And we will. You can be assured that ABIT will use this info to make ourselves even better. We will analyze the results and announce a report on ABIT reseller website regarding how the information will be used to those who participate. Do spend the time to include your specific comments when asked. We can't improve without them. Should you have any questions or concerns, please feel free to contact ABIT Sales/Marketing Teams of your country. Products The effectiveness of ABIT products in meeting all of my current business needs: Could be improved Is outstanding The biggest improvement could be made in Quality Pricing Performance Features Others In terms of quality, pricing, performance and features, ABIT is the industry leader Yes l No/Who is Would it help your sales of ABIT products if ABIT diversified into more other product lines? Yes No What product lines would you suggest? ABIT Quality Compared with competitors is Superior Equal Inferior Level over the past years has Improved Not changed Fallen What specific concerns do you have? Please tell us what you would like to see happen Enter your comments ABIT Pricing Compared with competitors is Superior Equal Inferior Level over the past years has Improved Not changed Fallen The regular pricing updates Could be improved Is efficient and fast Is acceptable The response to market/competitor pricing is Could be improved Is efficient Is acceptable What specific concerns do you have? Please tell us what you would like to see happen Enter your comments ABIT Product Performance Compared with competitors is Superior Equal Inferior Level over the past year has Improved Not changed Fallen What specific concerns do you have? Please tell us what you would like to see happen Enter your comments ABIT Features ABIT product features attract your customers or meet the needs of your customers Could be improved Is outstanding ABIT features keep ABIT as the industry leader in new technology Could be improved Is outstanding ABIT-only features help your sales Yes No Delivery & Service ABIT delivery & service result in an ease of doing business that Could be improved Is outstanding Is accetpable The biggest improvements could be made in Sales support Delivery RMA Others In terms of Sales support, Delivery and RMA service, ABIT is the leader in the industry Yes No/who is? ABIT Sales Support The job Sales does in keeping me well informed Could be improved Is outstanding Is acceptable The Ordering and Billing System & Support Could be improved Is outstanding Is acceptable What specific improvement suggestions do you have? Enter your comments ABIT Delivery Products hitting the market at the right time? Could be improved Is outstanding Is acceptable Does late time-to-market hurt overall sales? Yes No Following orders are delivered Too slowly Neither fast nor slow Fast ABIT RMA RMA procedure Could be improved Is clear and easy to follow RMA service is completed Too slowly Neither fast nor slow Fast RMA service centers are easy to reach No Yes RMA service quality Could be improved Is outstanding Is acceptable What improvements can be made? Enter your comments Marketing My overall satisfaction with ABIT Brand Marketing Could be improved Is outstanding Is acceptable ABIT company image Could be improved Is outstanding Is acceptable What specifically could be done to improve for ABIT company image? Enter your comments ABIT presence in the Media Could be more Is outstanding Is acceptable What specifically could be done to improve ABIT presence in the Media? Enter your comments Do media reviews greatly affect customers' buying decisions? Yes No Does advertising greatly affect customers' buying decisions? Yes No Where do you get ABIT product info most of the time? PC magazines/ which magazine, please mention some On-line media/ which on-line media, please mention some ABIT website ABIT Sales/Marketing Teams Others ABIT website www.abit.com.tw Needs improvement Is outstanding Is acceptable What info provided on ABIT website/reseller website you think is the most helpful? Please mention some What specifically could be done to improve the ABIT website? Enter your comments