ABIT COMPUTER CORPORATION LTD Policy of ADD Service in Return Procedure / Technical Support To : All valuable customers We would like to draw your attention to the importance of the adherence to our Returns Procedure so as to ensure speedy and correct processing of goods to be returned. The ADD (ABIT Direct Dealer) Service is under a new scheme of direct service to dealers refereed by Distributor. ABIT UK reserves the right to change its content of service or terminate it by prior notice. Is it still valid to claim service from distributors? Even though ABIT UK provides the direct dealer service for RMA, as a dealer, you can still decide to send the RMA to either distributor or ABIT. ABIT UK acknowledges some distributors provide a value-added service to highlight its difference and strength. Are you the first time applicant? If you are the first time to claim the direct service from ABIT UK, please contact our Return Department to create your account number for service. Your account number, which represents your entity in our system and RMA number, which is applied by every claims will help you to track out your RMA status. What kind of condition for ABIT UK to cover? For those products under improper use, out-of-warranty, or any condition not in accordance to our Standard Terms and Conditions, ABIT UK reserves the right not to accept it or provide the chargeable service. Every product shipped out from ABIT UK is under inspection and handled with care to reduce the risk of the faulty; therefore; ABIT UK would not cover the claim of service for parallel imported products (grey market). All the products distributed by ABIT UK are scanned into the system. You may check it from our Return Department by your RMA form. To protect your right, please purchase ABIT products from distributors authorized by ABIT UK. For the reference of authorized distributor, you may contact ABIT UK. (To claim the service for parallel imported products, you may contact the source of them directly.) How about the boards from grey market? You can decide to send them back to the source you bought or call ABIT UK for a paid service. Why ABIT UK does not provide the service to grey market? Because the facility of after service based in UK rises cost and products from grey market doesn't support it. How to do when applying the service? Please provide a copy of your RMA report detailing any problem, defect or faulty materials together with transaction invoice number(s) of which the goods are related. Please e-mail our Returns Department at [email protected] or fax to 01438-226333 for a RMA number for any goods of ABIT to be returned for repair or replacement. Certainly, before you sending back the goods for repair, you may always consult our technicians about the technical reference of the products, which may save your time by shooting the problems for your customers in front end. The email is [email protected] . You have responsibility to screen out those boards without faulty. The RMA number is standing for tracking purpose and returns without this number may not be accepted. We suggest every shipment of return is managed in a reasonable volume, which will speed up the turn around days. Normally, shipment less than 40pcs will be appreciated. Note : For those parts and products by parallel import won't be covered by the Return Department of ABIT Computer (UK) Corp. All goods returned must be in their original condition with all accessories and suitably packed at your own risk and expense. We are not liable for any damage due to inadequate packaging or while in transit. Goods returned without due care on your party may not be accepted and returned to you as they are. Subject to our satisfaction, we reserve the right either repair, replace or issue full credit by asking the sufficient document (i.e. invoices) from dealers for such goods returned and in accordance to our Standard Terms and Conditions printed on the reverse of our invoice or by request. The cost of transportation is made by that the service requester bears one way to send to ABIT and ABIT bear its return to the service requester. ABIT UK would not cover the cost of returning back and reserve the right to collect screen fee when the No Fault Found Board is more than half. How does it process for credit? For the issues involving in providing credit, ABIT does not directly involve in the party of transaction, so that will issues a notice to dealers to reimburse from where they bought from, normally it is distributors. Distributors are so to reimburse from ABIT. What is the standard turn around days for the service? All the ABIT products are given a standard warranty and the service will be finished within 10 working days after receiving. Useful Contact Reference Return Department: [email protected] Technical Department: [email protected] Sales Department: [email protected] Fax Number: 01438-226333 Click here to download the Application Form for ADD (ABIT Direct Dealer) Service